The Home Depot — Product management in large-scale retail tech

Product Manager partnering with design and engineering across enterprise retail technology programs; planning, delivery, and stakeholder alignment in a complex ecosystem.

Executive Brief

Cross-functional delivery
Roadmap facilitation
Enterprise-scale coordination

Mandate & Constraints

Multiple interdependent systems and teams; competing priorities across stakeholder groups; the need to balance customer experience with operational realities at retail scale.

Decision Framework

Customer + Business Fit
Prioritize initiatives that meet validated internal customer needs and measurable business outcomes.
Feasibility First
Align with Engineering early to surface dependencies, de-risk complexity, and right-size releases.
Incremental Delivery
Break work into milestones that deliver value while informing subsequent decisions.

Plays I Ran

Roadmap Workshops
Facilitated sessions with Design and Engineering to translate research and constraints into a prioritized roadmap.
Backlog & Sequencing
Maintained a living backlog; sequenced work to manage dependencies and stakeholder expectations.
Discovery → Delivery Loop
Structured discovery to validate assumptions; captured insights and fed them into upcoming releases.
Risk & Stakeholder Management
Surfaced cross-team risks early; created clear decision records and communication paths for leadership visibility.

Outcomes & Signals

  • Improved alignment across Design, Engineering, and business stakeholders on priorities and release scope.
  • More predictable delivery through clearer sequencing and dependency management.
  • Customer insights incorporated earlier, informing roadmap trade-offs.

Evidence

I don't have any artifacts at the moment for this case study.

What I'd Do Next

  • Define success metrics and dashboards for release health and adoption.
  • Establish partner playbooks for recurring cross-team initiatives.

See More Work

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