Mandate: Rebuild UX strategy for enterprise SaaS; raise organizational maturity.
Scope: Director of UX · 2023–Present · Cross‑functional team.
Levers: Strategy & Roadmaps, designops, Research Integration
Results: NN 1→3 maturity uplift; faster, more consistent delivery.
UX Maturity 1 → 3
DesignOps instituted
Research → Roadmap loop
Mandate & Constraints
UX wasn’t consistently steering product decisions. I set a clear strategy, connected research to prioritization, and built the operational backbone for faster, more consistent delivery.
Decision Framework
Prioritization
Business‑impact + customer‑insight prioritization model to focus the roadmap.
Operational Backbone
Codified DesignOps to normalize quality and increase throughput.
Cross-Functional Pairing
Early Product & Engineering involvement to de‑risk complexity and improve handoffs.
Plays I Ran
Strategy+Roadmaps
Quarterly synthesis sessions that turned research into roadmap decisions; outcome‑oriented facilitation with Product & Engineering.
Research Integration
Intake → prioritization loop with PM/Eng; continuous discovery practices appropriate for enterprise SaaS.
Design System & Governance
Lightweight component/token standards with published usage patterns and guardrails.
Org Enablement
Hiring/mentorship patterns and cross‑team rituals to strengthen alignment and velocity.
Outcomes & Signals
Contributed to Logility's recognition as a Leader in the 2026 Gartner Magic Quadrant for Supply Chain Planning Solutions (both Discrete and Process Industries) - one of only four vendors to achieve Leader status in both reports.
Clearer alignment between research insights and roadmap priorities.
More consistent delivery through shared patterns and design operations.
Organization‑wide maturity lift reflected in stronger collaboration and standards.
Evidence
UX Vision & Mission (public-safe)
Snapshot used to align Product, Engineering, and execs on UX’s purpose and scope. Names/URLs redacted.
UX Strategic Goals — themes
Four focus areas from 2023–present: research cadence, accessible patterns, cross-functional integration, and design-system growth.
Discovery → Design → Delivery → Deploy (process)
Operating model to de-risk and sequence work—connecting research, design, engineering, and release checks. Internal links removed.
What I'd Do Next
Component adoption analytics to track design system usage.
A lightweight discovery‑sprint playbook for cross‑team initiatives.
See More Work
Browse the case study list or read about how I lead
